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Cybersecurity

Keep your mobile phone safe with these security tips

At J.P. Morgan, protecting your personal data and assets is our top priority. While we employ sophisticated fraud prevention strategies to mitigate such risks, you play an important role in preventing fraudulent activity. Your vigilance is essential to keeping your assets safe.

Mobile phones are prime targets for fraud. Criminals may hack into your mobile account, forward your calls, or trick your carrier into transferring your number to their device. They may also gather your data while you are using a mobile device in public places. If they succeed, they can intercept calls and texts, read emails, access saved data, and impersonate you—including to your bank—to request fraudulent payments. Learn more about mobile device takeover.

You can help protect yourself from fraud by securing your mobile devices:

Secure your mobile carrier account:

  • Use unique details to create a complex password or passphrase (e.g., a book title)
  • Create a verbal password with your carrier to avert fraudulent phone number transfers
  • Activate notifications to receive real-time alerts about account activity

Secure your mobile device:

  • Lock your device with biometrics, a passcode, or a swipe pattern
  • Research and choose antivirus software that best fits your needs, then sign up and install it.
  • Enable features that allow you to locate and manage your phone if it’s lost or stolen
  • Before trade in or disposal of your device, reset it to factory settings to erase any personal data

Secure your financial online accounts

  • Strengthen personal credentials: Use strong usernames and complex passwords
  • Enable account alerts: Monitor for unauthorized account activity
  • Paperless delivery: Receive statements digitally to protect against mail theft

View more detailed instructions on how to secure your mobile device.

KEY RISKS

Important Information

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Your mobile phone can be hijacked—without actually stealing it—add more security around your mobile account and device to mitigate fraud.
Published Apr 3, 2026

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To learn more about J.P. Morgan’s investment business, including our accounts, products and services, as well as our relationship with you, please review our J.P. Morgan Securities LLC Form CRS and Guide to Investment Services and Brokerage Products. 

 

JPMorgan Chase Bank, N.A. and its affiliates (collectively "JPMCB") offer investment products, which may include bank-managed accounts and custody, as part of its trust and fiduciary services. Other investment products and services, such as brokerage and advisory accounts, are offered through J.P. Morgan Securities LLC ("JPMS"), a member of FINRA and SIPC. Insurance products are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. JPMCB, JPMS and CIA are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states.

 

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